I am using the control + print screen option to take a picture of the game (full screen). I have used the same method on all games and the screenshots worked fine. This time I am being told that the photo is unreadable and the user login isn't there. It's in the image that I see when I save and submit it. Is there any other methods I can use to take photos of the game? This has me really confused. I went ahead and submitted a new image but I'm not sure it was different than the last.
Try using the snipping tool, it's similar and it should work. Also when you output the photo after control+print screen, try outputting as a different format, like .png or .jpeg. Or you could try using a program like https://app.prntscr.com/en/index.html that helps you take screenshots.
Hopefully, it works!